James Cusick is an IT leader with over 30 years of experience in Software Engineering, Information Security, IT Operations, Process Engineering, and Project Management. He is currently Director of ITSM Process Management with a global information services firm. Previously James held leadership roles with Dell Services, Lucent Bell Laboratories, and AT&T Laboratories. James was also an Adjunct Assistant Professor of Computer Science at Columbia University and has published widely in his fields of interest including two recent books on Software Engineering and over 75 papers and articles. James holds degrees from the University of California and Columbia University. James also pursued History of Science research at NYU’s Polytechnic Institute. Currently James is exploring concepts in Economics at the Henry George School of Social Science.